BT Group plc is a British multinational telecommunications services company headquartered in London, United Kingdom. It is one of the largest telecommunications services companies in the world and has operations in over 170 countries.

Techniques for Change is proud to have supplied services to BT for over 18 years in a range of areas including:

  • Leadership
  • Consulting Skills
  • Soft Skills
  • Customer Service
  • Teambuilding
  • Time Management
  • Account Management
  • Presentation Skills
“Fantastic course. The Learner Support Centre provided some of the best customer service I have come across – BT has a lot to learn from Techniques for Change – not just in training.” Caroline Gillespie, Programme Co-ordinator, BT
“First class delivery that was tailored and adapted very seamlessly. Professional trainer that kept an excellent pace and developed great rapport. One of the most enjoyable courses I have attended in 22 years and I learnt something!” Sean Renner, Head of Client Engagement, BT
“Working with TFC on this initiative enabled us to build a stronger management team and improve our processes. We now have better recruitment processes and a better performance management system.” Simon Gayler - MD, BT Local Business, Newbury, BT
“Techniques for Change delivered our first and second line manager Leadership Development Programme. They provided outstanding customer service, excellent programme management and high quality delivery in a true partnership approach.” Alex Pett, Leadership Management Specialist, BT