Soft Skills

This course is also available in-house


The ability to effectively communicate is essential for anyone wishing to make a positive impact in the workplace. It is important to know how to ask the right type of question, actively listen, build rapport and if necessary handle conflict. All the critical skills and behaviours needed to persuade and influence at a personal level are covered in this practical and immensely valuable course.


Organisations that have sent participants include: BMW, BT, Central and North West London NHS Foundation Trust, Identity and Passport Service, Legal & General, Lloyds Banking Group, Morgan McKinley.


  • Influence, power and you
  • How behaviour is influenced
  • Your style of influencing
  • Building rapport
  • Communicating for influence
  • Influencing in groups
  • Handling conflict
  • Assertiveness
  • Feedback and follow through


  • How to achieve success through communication
  • Power mapping and influence modelling
  • Practical tools to test your influencing style
  • Proven ways to influence in groups