Business Improvement

This course is also available in-house
Course outlineDownload the course outline


In order to achieve real business benefits it is vital to first analyse a business and its key processes. To recognise opportunities for improvement you need a set of transferable tools and techniques. This programme provides a practical toolkit and demonstrates how to apply these, selecting the appropriate techniques for the task. It includes extensive practical examples.


Organisations that have sent participants include: BT, Camden and Islington NHS Foundation Trust, Financial Times, GlaxoSmithKline, Kuoni, Land Registry, Microsoft, Total Gas & Power, Transport for London.


  • Business analysis in context
  • Selecting critical processes
  • Process mapping and improvement
  • Research and data collection
  • The first seven tools
  • Problem solving process
  • Selected further tools


  • eComprehensive manual/toolkit
  • 3 ways to select critical processes in your business to focus your activity
  • Extensive practical application of techniques
  • 12 analytical tools to simplify your processes
  • Step-by-step benchmarking guide